Delivery and returns
DELIVERY
Click & collect
Meet at :
The Court of Scents
The Royal Boutique
8, rue de la Chancellerie
78000 Versailles
Tuesday to Saturday: 11 a.m. - 7 p.m.
Sunday: 11 a.m. - 6 p.m.
Possibility of parking 15 minutes in front of the store.
Free shipping:
Shipping costs are free from an order of €80 including tax for individuals and €1000 excluding tax for professionals, when delivery takes place in one of the countries of the European Union.
Where applicable, shipping costs remain the responsibility of the customer.
Delivery terms and times:
As a general rule, orders paid by credit card are dispatched the same day (working day) if they are registered before 12 p.m. or the next working day if registration takes place in the afternoon.
Orders paid by transfer are shipped within 48 hours of receipt of payment.
The orders are then sent by a transport company. The delivery time is on average 24 to 48 hours for mainland France excluding Corsica . The Royal Savonnerie ships its products throughout France, the countries of the European Union, the United States and Japan. For any other destination, please contact us using the contact form or by writing to contact@lasavonnerieroyale.com
The products ordered by the Customer are delivered to the delivery address provided by the Customer when ordering. The Customer must ensure that he has provided accurate and complete information regarding the delivery address such as street number, building, city, country, access codes. A telephone number reachable during business hours is mandatory.
Delivery issues:
The Royal Savonnerie will not be held responsible in the event of excessive delivery time due to the carrier.
In the event of a delivery delay of more than 7 days, the Customer must report this delay, as quickly as possible, to Customer Service. La Savonnerie Royale , by e-mail to the following address contact@lasavonnerieroyale.com The Royal Savonnerie will then contact the carrier so that an investigation can be carried out.
Upon receipt of the Products ordered, the Customer must check the conformity of these Products. Any complaint regarding delivery (missing or broken product, damaged package, etc.) must be reported by the Customer on the receipt presented to them by the Carrier at the time of delivery of the package. The Customer must inform the Customer Service of La Savonnerie Royale by e-mail to the following address contact@lasavonnerieroyale.com within 48 hours, otherwise the complaint will be rejected. The Royal Savonnerie will then be released from all liability.
RETURNS & WARRANTIES
WITHDRAWAL PERIOD FOR INDIVIDUALS:
You have a period of 14 days to change your mind about your remote purchase.
Products that you have opened or which are damaged are neither returnable nor refundable.
You have the possibility of exercising your right of withdrawal before or after delivery of the goods. The 14-day period begins the day after receipt of the order placed on the website www.lasavonnerieroyale.com . If this period expires on a Saturday, Sunday or public holiday, it is extended until the first following working day .
You must return the products no later than 14 days following sending your withdrawal to the following address:
The Royal Savonnerie
6 bis rue de la Paroisse
78000 VERSAILLES
In the event that the goods have been shipped, La Savonnerie Royale will reimburse you within 14 days following the sending of your withdrawal and receipt of the returned products, the reshipping costs remaining at your expense.
In the event that you exercise your right of withdrawal before shipping the products, the order will simply be canceled.
Download the model withdrawal letter.
GUARANTEES:
The guarantee of La Savonnerie Royale is limited to compliance of deliveries with orders. In the event of proven non-compliance of a product, the Customer must report it to La Savonnerie Royale within 3 days of receipt. After the formal agreement of The Royal Savonnerie by email, the defective Product will be returned to La Savonnerie Royale and La Savonnerie Royale will replace it free of charge.
The shipping costs for returning the non-compliant Product and those for sending the replacement product will be the responsibility of The Royal Savonnerie .
La Savonnerie Royale will not be liable for any compensation of any nature whatsoever, the Customer waiving any claim for compensation or any legal action.
In accordance with article 1641 c.civ, La Savonnerie Royale is bound by the guarantee for hidden defects in the item sold.